Customer Service

Our Customer Service guarantees a personalized service that allows companies to reduce costs and time.
STM PHARMA PRO customer services are dedicated to the customer, through selected and periodically trained personnel.

The customer service activities include the management of:

  • Return practices relating to products
  • Complaints
  • Sending the files to the Central Data Bank of the Ministry of Health
  • Orders received by the Partner Customer: via the interface or by manually typing the order.
  • Paper and electronic transport documents and/or accompanying invoices
  • Dedicated shipment tracking
  • Marks
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